Project manager with expertise in technical support, artificial intelligence, and customer service gamification.
Building support teams from scratch. ITIL, SLA/OLA, process automation, managing up to 4,000 tickets per day.
LLM chatbots, AI assistants, rapid prototyping. From idea to working product in days, not months.
Game mechanics for engagement, Telegram bots, increasing conversion through gamification.
I build support services from scratch and bring them to enterprise quality level. I implement ITIL practices, set up SLA/OLA, and automate routine tasks. I know how to scale teams into multilingual distributed structures.
Built a system for processing high-volume request flow
Russian, English, German — distributed support
Full cycle: documentation, regulations, KPIs, infrastructure
Deeply immersed in the LLM world for the past 2 years. I create chatbots for marketing and support, AI assistants for business processes. I master spec-driven development — quickly building prototypes that can be shown to clients.
Marketing, customer and technical support
From idea to working prototype in days
Monitoring LLMs, agent systems, new models
5+ years of game development experience taught me how to capture user attention. I apply game mechanics in business applications: increasing engagement, driving traffic, attracting attention to promotions.
Retention mechanics, achievements, progression
Interactive bots with game elements
Studio co-owner: RPG, quests, platformers
14+ years in IT and customer service. I build support teams from scratch, optimize business processes, and make services accessible and user-friendly.
For the past two years, I've been deeply immersed in the world of artificial intelligence. I know how to quickly turn ideas into working prototypes.
I love communicating with smart people. Open to new projects, partnerships, and interesting challenges.
Everything you need to know about working with me
I don't just manage tickets — I build systems. My approach combines ITIL best practices with automation and AI tools. The key is creating self-sufficient teams with clear processes, not micromanagement.
Most working prototypes are ready in 3-5 days. I use spec-driven development: first we define exactly what the AI should do, then I rapidly build a functional demo.
Absolutely. I've built and managed multilingual distributed teams across Russian, English, and German markets. I'm fluent in English (C1). Time zones are not a problem.
Game mechanics tap into human psychology: progression systems increase retention, achievements drive engagement, and interactive elements boost conversion.
I'm flexible: full-time, part-time, or project-based work. I prefer starting with a clear scope and deliverables, regular check-ins, and transparent communication.
Have a different question?
Let's talk →Want to boost customer engagement by 40%? Interactive mini-games with rewards turn passive visitors into active participants. Companies use this to increase conversions, collect leads, and build brand loyalty.
🎁 Try it yourself — complete this mini-quest and claim your prize!
You solved all challenges using the right combination of skills. This is exactly how gamification works — engaging users through interactive challenges with rewards.
Free guide: "Build Your Own AI Server" — set up a local AI server with Ollama for private, cost-effective AI solutions.
You ran out of satisfaction points. The key to solving support challenges is finding the right combination of skills for each situation.
Open to new projects, consulting, and interesting opportunities. Write to me — let's discuss your challenges.